SUPERVISION AND COMMUNICATION DURING THE COVID-19 PANDEMIC

Abstract

Abstract

Introduction: The covid-19 pandemic changed work processes and the organization of health services, creating a need for reflection on practices, enhancing communication and supervision processes. This study started with the question: How important was supervision and communication during the pandemic (covid19)? Objectives: Understand how health professionals developed supervisory and communication processes during the pandemic and how these influenced their activities; Methods: exploratory and descriptive design, through the application of an online self-completion form, to professionals of a Family Health Unit; Results: From the analysis of the answers, four categories emerged: supervisory processes, training processes, communication processes and professional experiences. In this context, digital communication was a valuable instrument in maintaining the aforementioned types of supervision (self-supervision, peer supervision and macro-systemic supervision (standards of the General Directorate of Health). the work activity required; Conclusions: The pandemic changed the supervisory processes and the way health professionals communicate. Supervision was predominantly individual and reflexive, becoming a necessary and systematic practice in the provision of safe and quality care. Communication between professionals and users emerged as an adaptive process to the pandemic. Professionals developed new relational skills, such as defense processes against fear and insecurity.